Crisis communication
Anticipate risks, run a crisis unit and plan the exit, before rumour speaks for you.
At Volcanic SARL, we help our clients build solid crisis communication plans: risk anticipation, crisis units, exit plans.
A crisis is prepared for before it breaks. We identify sensitive situations with you, draft holding statements and decide who speaks, when and on which channel.
When a crisis hits, we sit with you in the crisis unit, and our monitoring of social networks and the press tells you in real time what is being said about you.
Our approach
- 1. Risk mapping
- 2. Written crisis plan
- 3. Holding statements
- 4. Crisis unit set up
- 5. Spokesperson drills
- 6. Press and social monitoring
- 7. Crisis exit plan
- 8. Post crisis review
What you gain
An organisation that knows what to say from the first hour, and a reputation that comes out intact.
- Anticipated risks
- A fast response
- Rumour contained
- A prepared exit
Frequently asked questions
Should we wait for a crisis to call you?
No. A crisis plan is written in calm times, when there is time to think. But if the crisis is already here, call straight away.
What does reputation monitoring watch?
Online press, social networks and forums where your name appears. You receive alerts and a regular summary.
Our services
Communication consulting
An outside view of your communication, so it becomes a real instrument of governance.
Public and media relations
Steady relationships with the press and your stakeholders, so your voice carries.
Events and team building
Conferences, seminars, forums, launches and team building, designed and run from start to finish.
Audiovisual production
Photo and video packs, roll ups, visuals for your social channels: assets that get seen and remembered.